At A Glance
United Chemical Technologies has become a leader in the specialty chemical market for organosilicon products through its service, pricing, and quality. They have thousands of highly technical products and serve a range of industries including but not limited to pharmaceuticals, cannabis, food, forensics, clinical, and environmental.
Obstacles & Objectives
Before working with Zen, United Chemical worked with a developer with less than optimal development practices. For instance….
- Plugins were modified that kept them from being updated.
- Functionality hard-coded into the theme frequently created bugs whenever WordPress, WooCommerce, or the 75 plugins used on the site were updated.
- There were multiple search tools used depending on the location search box, and each had wildly different search results, with none of them being very relevant.
These were all technical issues, but some serious design issues also needed to be addressed. For instance, United Chemical has a lot of products, which require a lot of nested categories and subcategories for them to be organized, but only simple dropdown menus.
The combined result was a site that was extremely hard to find products. Search results were irrelevant, so you had to click through several layers of sub-categories to get to products, all while dealing with bugs and slow load times.
The primary objective of this project was to alleviate these issues by:
- Creating a bug-free user experience
- Improving page speed
- Decrease the time needed to find relevant products
Before the Zen Team worked their magic, the website scored a GTmetrix Grade F.
Strategy & Solution
Ultimately, it was clear to all parties that this site would need to be rebuilt with a custom theme and fewer plugins, but we needed a shorter-term solution to stop the bleeding.
The following recommendations were implemented to address the obstacles:
1. Fixed Site Errors
An initial debugging of the site to remove any errors causing a bad user experience or slow load times.
3. Implementation Of A New Search
New research by Baymard Institute shows that autocomplete features are now offered on 96% of major e-commerce sites. This means it’s a must-have for any online business that can’t afford to lose customers.
4. Filterable Category Table Layout
Added a list formatted category page layout that displays filterable and sortable products by attribution.
5. Mega Menu Implementation
Added mega menus so users could get deeper into the site with fewer clicks.
As this work was completed it was launched and then monitored through a combination of Hot Jar and Google Analytics. Takeaways from analytics, heat maps, and recordings of customers using the site as it was being updated and optimized led to significant results.
By providing a more relevant search with product suggestions, customers could get to the right products quickly. The mega menus allowed them to get to relevant categories with less page load. Once on those category pages, they could sort and filter the products to narrow them down to just the most relevant ones, and because they now had access to attribute data on the category page, they could make a buying decision right then and there; no need to go to the product page to add to cart.
Fewer pages to load, less time on site, but with a huge increase in the number of sessions leading to a placed order, and more products in that order – Everyone wins!
Increased Conversion Rate
Lower Session Duration
Decreased Bounce rate
Now that we have overcome some major hurdles with our short-term solution, we are looking to make even greater strides with a full rebuild coming in 2022. This new build will benefit from an even more improved search, powered by our custom Algolia implementation. Users will also be able to have access to more attribute data on the category page, and even add accessory items from a more condensed, more functional, and informative, optimized category page.
This effort will include a light and fast custom theme, with half the number of plugins used in the original build. As with the last project, we will provide ongoing monitoring and conversion rate optimization as these updates are rolled out.
Create a unique, memorable product name that communicates the brand experience and is relatable to customer sentiment.
Research and consulting for brand environment.
Create a customer experience in line with the product experience.
Tone and voice of unique messaging to enforce brand experience.
Logo / Identity Design
Creation of logo lockup, word mark, custom type, iconography, and design elements.
Strategically create packaging elements for ingredients that align with brand and identity experience.
Research and source the appropriate vendors for print materials, packaging printing, and packaging elements.
Design packaging inserts such as instructions and collateral that align with brand identity and messaging.
Selling the product using online and traditional resources such as pay-per-click, ad words, affiliate marketing, email campaigns, and promotional offers.
Promoting brand and product awareness to ideal customers through brand building campaigns online, social media, and affiliate networks.
Website Design / Development
Design and develop an online e-commerce experience that is aligned and encourages brand engagement.
Research competitor products and companies to create a consensus and present a unique experience based on our findings to a focus group of ideal, potential, and competitor customers