product description writing
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Are You Making These Product Description Mistakes?

When you sell anything online, there’s always one general metric (regardless of the situation) that will always mean something: sales. Your online store will either live or die by how many sales you make.

There are many elements that will directly influence the amount of sales that you bring in. When someone clicks on a product page, there are two things that the person will look at:

  1. The photography of the product
  2. The product description

For the purpose of this blog post, we’ll focus on product descriptions.

Your product description is definitely one of the most important elements of your e-commerce store. Here’s a very simple reason why: even if your product looks fantastic, a prospect still needs to be convinced that it’s a good product. In brick-and-mortar stores, customers have the benefit of holding a product in their hand, and if they have a question, they can quickly ask an employee about the product. That’s obviously not the case with online stores. Again, people look at photos and descriptions. They need photos because they need to be convinced that a product has a nice appearance; they need the description to convince them that the product is everything that they’re looking for.

With that said, what are the most common mistakes that you can make?

No specific details about the product

Customers need information when purchasing a product. They need details. You need to anticipate any common questions or concerns a customer might have before buying a product, and you need to address these questions within the product description.

Pretend that you know nothing about the product. What questions would you have about it? What details would help accelerate your decision making process? Which issues could stop you from buying the product? What makes the product special, exactly? These are essential questions that must be approached from the point of view of a brand new customer. Your descriptions need details that put the products in a positive light, so that your customers can quickly make an educated buying decision. Weak, thin product descriptions will not empower customers to make a buying decision.

Too wordy

Show restraint. Product descriptions that are too wordy, or are too long, will be largely ignored. Very rarely should a product description be over 4 paragraphs long. In fact, the sweet spot is usually 2-3 paragraphs. In addition to that, a product description should be pretty easy to read, with language that’s very easy to understand.

This isn’t grad school, and you’re not trying to impress your college professor. Don’t use long words, don’t use super-long sentences. Don’t try to write a book. Be succinct, while giving as much detail of your product as possible.

This is not to say that your customers are stupid people. It’s to make the buying process as easy and as streamlined as possible. People need to ingest any important information about your product smoothly, and without any second-guessing.

All features, no benefits

Features and benefits go hand-in-hand. When I said to focus on giving details about a product, I was talking about listing the important features of the product. But that’s not enough. Customers need to understand why those features matter. When you sell online, you need to consistently answer “what’s in it for me.” If you don’t describe “what’s in it for me”, your customer will never know why they need to buy your product.

Too robotic and dull

Writing with personality makes a tremendous difference. Your product descriptions should never sound like they were written by a corporate drone who hates his job. If it’s lifeless and robotic, it doesn’t inspire action.

Remember, the product descriptions are not an academic paper. You can write with personality, humor, and energy.

Conclusion

Product descriptions hold significant power. Avoid these common mistakes and persuade more site visitors to become customers.

Are you ready to discuss your next e-Commerceย website project with the leader in e-Commerce development and digital marketing? If so, contact Zen Agency today! We are a group of WooCommerceย experts.

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Joseph Riviello

Joe Riviello is the CEO of Zen Agency, bringing over 22 years of experience in e-commerce and holistic marketing, with deep expertise in WooCommerce and WordPress. Passionate about technology and user experience, Joe helps businesses scale through tailored digital strategies, working with clients in retail, healthcare, and finance to deliver measurable results. An AI pioneer, Joe has completed MIT online courses in AI/ML and holds a certification in the MindStudio AI platform. He leverages AI to enhance e-commerce, developing tools like AI-powered WooCommerce plugins that analyze store data to boost profitability. Joe also uses Model Context Protocol (MCP) servers to enable real-time data analysis, scaling solutions for businesses of all sizes. His experiment with seotopicalmaps.com highlighted the importance of EEAT in AI content, a lesson he applies to every project. Joe excels in streamlining operations, implementing structured frameworks like Value Engines to optimize SEO deliverables and ensure scalable success. A recognized thought leader, he speaks at conferences on digital marketing, AI, and business scalability, advocating for data-driven strategies. His expertise in WooCommerce and WordPress ensures clients achieve faster load times, higher conversions, and seamless user experiences. Leading Zen Agency with a calm, confident approach, Joe inspires his team to deliver tailored solutionsโ€”whether optimizing a WordPress site or deploying AI agents. Ready to grow smarter and faster? Explore Zen Agencyโ€™s to see how Joe can help your business thrive in the digital age.

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