Why Your Brand Must Reduce Churn 

For most advertisers, the 80/20 rule is practically etched in stone: 80% of your revenue will be produced by 20% of your customers. The best customers are repeat customers who continue to support your company. 

Though many advertisers know this, the actual data tells a completely different story. According to the Nielsen Marketing Report, marketers prioritize new customers and brand awareness over old customers. When study participants were asked to rank marketing objectives, finding new customers was ranked first, with 41% of participants listing it as the top priority

While new customers are always a necessity, should they be preferred over your existing, already proven customers? We don’t think so. According to researchers, it costs five times more to acquire a new customer than to retain current ones. 

For a thriving business, you need client retention. And for great client retention, you must reduce unnecessary churn. Let’s look at a few ways you can stoke customer loyalty and increase retention. 

1. Enroll Your Customers in a Loyalty Program 

A points-based customer loyalty program is one of the best ways to reduce churn in your business. Incentivize your customers by designing a program that rewards points for purchases, referrals, writing reviews, subscribing to your newsletters, and following your brand on social media. 

The idea is to embed your customers into your brand by involving them as much as possible. These points can add up to discounts and even free products. This works because customers tend to love gamification and prizes, and this keeps highly interested in your brand. 

See Also: How to Use the WooCommerce Points and Rewards Plugin to Increase Repeat Purchases

2. Interact with Customers on Social Media 

72% of consumers say that social media helps them stay more engaged and connected with brands. If you’re not leveraging social media to remain at top of your customers’ minds, it’s time you start. Platforms like Facebook, Instagram, and Twitter give you the opportunity to respond to customer complaints and questions. Positive interactions with your brand will have staying power, and shoppers will be able to associate your brand as one that actually cares for its customers. 

You can spark brand loyalty by incentivizing your customers to share, like, and promote your brand on social media. As we suggested in our first point, you can provide points for social interaction, giving your customers the chance to earn discounts, free products, and free shipping. 

Social media engagement is something many brands neglect, but it’s something that you can use to increase customer retention. 

3. Leverage Email Marketing 

If you want to encourage repeat purchases, your email list is your best asset. Though your customers are likely to be bombarded with emails from a ton of sources, email is still a very effective marketing channel, and it’s one of the best ways to re-engage with your existing clients. 

Send out newsletters with engaging content, “Thank You” emails, surprise deals and discounts, and you’ll be able to spark brand loyalty. 

Churn is the enemy of a successful business. Follow these tips to reduce churn and encourage repeat purchases.

Joseph Riviello

Looking for a seasoned WooCommerce expert and digital marketing strategist with an unwavering dedication to client success? Meet Joe Riviello, the CEO of Zen Agency, with over 22 years of experience helping e-commerce businesses scale through holistic marketing strategies. Joe Riviello is a seasoned WooCommerce expert, digital marketing strategist, and CEO of Zen Agency with over 22 years of experience in the e-commerce industry. He is a passionate business development professional committed to helping businesses reach their full potential through various holistic digital marketing strategies. Joe's expertise lies in creating a seamless user experience for customers while delivering strong business results. He has worked with several high-profile clients across various industries, including retail, healthcare, and finance, helping them achieve their business goals through digital marketing solutions. Joe's journey to becoming a CEO started with his passion for technology and user experience design. He has always been interested in how technology can solve business challenges and improve customer experiences. Throughout his career, he has focused on creating e-commerce websites and digital marketing campaigns that provide an exceptional user experience while delivering strong business results. As the CEO of Zen Agency, Joe is responsible for leading the agency's strategic direction and ensuring that clients receive the highest quality of service. He is a natural leader who inspires and motivates his team to achieve their goals and deliver exceptional results for clients. Joe is a recognized industry leader and has spoken at several conferences on topics related to digital marketing, user experience design, and business strategy. He passionately advocates for data-driven marketing and believes that every business, regardless of size or industry, can benefit from a holistic digital marketing strategy.

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